Frequently Asked Questions – Web

System administration questions:

  1. How to add a new user?
  2. What is the password for a new user I just added?
  3. How to reset password? What would be the new password if I reset a user account?
  4. How to change the settings of Severity, Occurrence and Current Control?
  5. What if user forgot the password?
  6. Can I delete a user account?
  7. Can I delete a Department?
  8. Can I modify or delete a failure mode?
  9. Can I use Firefox or Mozilla?

Using the program:

  1. How to use this program?
  2. How does the system define Pending, Overdue and Closed?
  3. How to close a CAR?
  4. How to reopen a CAR?
  5. What are Preliminary Root Cause and Action Plan?
  6. Why does a CAR remain Overdue even though plan was submitted on time?
  7. The definitions of Target Due Date, Deadline, Action Date, Action Close Date.
  8. How to verify action results?

Have more questions? Please email your questions to service@qitconsulting.com

System administration answers:

1. How to add a new user?

Open the Program –> Go to Tools –> Manage User Account –> Add –> Enter the user information –> Submit

By default, the password for new user is user’s email address. User can change the email address after initial sign-in.

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2. What is password for a new user I just added?

The password for user is user’s email address. User can change the email address after initial sign-in.

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3. How to reset password? What would be the new password if I reset a user account?

Open the Program –> Tools –> Manage User Account –> Click the User Name –> Click Reset Password button

The new password will be changed to user’s email address.

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4. How to change the settings of Severity, Occurrence and Current Control?

Currently, the user is not allowed to change the setting of Severity, Occurrence and Current Control. To change the definitions of Severity, Occurrence and Current Control, please contact QIT Service Dept., and we will change the definitions for users.

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5. What if user forgot the password and user name?

Please inform the system administrator, and have the administrator find out the user name and reset the password.

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6. Can I delete a User Account?

Yes, but with extreme caution. Before deleting a User Account, please make sure all associated CARs were deleted from the system.

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7. Can I delete a Department?

We don’t recommend user’s deleting a Department unless it is absolutely necessary. Before deleting a Department, please make sure all users and CARs under this department were deleted from system.

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8. Can I modify or delete a failure mode?

Yes. The modification will only affect the records forward, and previous entered records will not be affected.

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9. Can I use Firefox or Mozilla?

No. This program only works under Microsoft Internet Explorer 6.0 or higher.

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Using the program:

1. How does your program handle a CAR?

In a CAR System, there are three main stages:

Preliminary analysis stage – in this phase, the CAR Issuer will collect the basic information, and enter the preliminary analysis and a suggested action to the CAR Receiver. Example: User wants QIT Consulting to implement a corrective action. The user will collect the defect description and tell QIT your analysis of why you think it is a defect. The user also needs to tell QIT the suggested actions – what user wants QIT to do.

The second stage is real root cause analysis and action implementation. Example: QIT received the CAR, QIT will conduct root cause analysis, and then implement corrective action.

The third stage is verification of actions and results. User will fill in and review comments. Then verify the action results. If everything is ok, user will close the CAR.

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2. How does the system define Pending, Overdue and Closed?

Following is the logic to define CAR Status

  • System uses Target Due Date and Action Close Date to calculate Status.
  • System will first use the Action Close Date in the Review Section , which is the date that Issuer actually closed the CAR, as a trigger to verify if the CAR is closed or not. If the date was filled in, status shows Closed.
  • If CAR is unclosed
    – If Target Due Date >= Today, status shows Pending
    – If Target Due Date < Today, status shows Overdue

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3. How to close a CAR?

Open the Program –> Log in as Quality Manager or Quality Engineer –> CAR Feedback –> Fill in the review comments –> Fill in Reviewer –> Fill in Action Close Date –> Submit

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4. How to reopen a CAR?

Go to Tools –> Manage CAR –> Reopen CAR.

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5. What are Preliminary Root Cause and Action Plan in initial page?

Please refer to Questions 1. In the first stage, the CAR Issuer needs to collect basic information and have a preliminary analysis of the program in order to provide correct information to CAR Receiver. The preliminary root cause is the preliminary analysis results from the Issuer. CAR Receiver needs to conduct further analysis and submit the real root cause in Feedback section of the program.

The Action Plan is a suggestion from the CAR issuer, and the CAR Receiver needs to conduct real root cause analysis to define the real corrective action.

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6. Why does a CAR remain Overdue even though plan was submitted on time?

Although the plan is submitted on time, the Action Close Date remains unfilled. System will show overdue, if the Target Due Date < Today.

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7. The definitions of Target Due Date, Deadline, Action Date, Action Close Date

Target Due Date – It is a key to verify CAR status – Pending or Overdue. By default Target Due Date = Issue Date + 30 days

Deadline – It is a planned action due date. System doesn’t use it in status calculation. Normally, it should be equal or less than Target Due Date. By default, Deadline = Target Due Date.

Action Date – It is the date that CAR Receiver actually implements the CAR. System doesn’t use it in status calculation.

Action Close Date – It is the date that CAR Issuer actually closed the CAR. If it is filled in, system will automatically change the status to Closed.

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8. How to verify action results?

There are two stages of action result verification.

1) First stage, verify short-term results. Normally user will use those tangible outcomes of the corrective action e.g. production inspection records, process control records, engineering test records to prove that corrective action is working. In this stage, user needs to enter the review results to the Review and Verification section. If the verification is positive, user will consider that the corrective action is working and enter the Action Close Date to close the CAR.

2) The second stage is to verify the long-term results. User can use the Failure Mode analysis function inside the program and by using trending provided by the program to see if the failure mode is in an up-trend or in a down-trend. If the failure mode trending is up over a 6-month period, the corrective action of this failure mode is not working well.

For the detailed information about root cause analysis and action result verification, please refer to QIT’s root cause analysis training material.

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Have more questions? Please email your questions to service@qitconsulting.com