Complaints Management Software

Complaints Management

An affordable customer complaint management solution
  • web-based complaints and issues tracking
  • Ideally for service complaints, field service, help desk and/or customer relationship system
  • Built-in problem solving tools, corrective action management tools and root cause analysis tools
  • English, Chinese, Spanish, French and Arabic
  • Recognized and used by certification body

Key Benefits:

A Complaints Management Software that Transforms Complaints to Improvement Initiatives

  • Capturing customer complaints, nonconformance and internal concerns from around the world
  • An ideal solution for Manufacturing, Automotive, OEM/ODM, Food and Drug, and Service industries
  • Collaborating customers, suppliers, departments, and divisions
  • CAPA, SCAR, Customer Complaints, Nonconformance, Project Management, Audit Management and Reject/Deviation modules are available

Improve Productivity and Reduce Cost

  • Improving productivity by 80%, and reducing operating cost by 24% in the first year and 72% thereafter (comparing to a manual system. Details please refer to ROI Analysis)
  • Highly configurable and can be customized to meet the needs of any organization in any industry
  • A workflow driven product to help you streamline your business processes

Increase Customer Satisfaction

  • Reducing response time – submitting data and communicating online
  • Helping managers quickly identify key issues and resolve problem at the root
  • A true closed-loop system that equips with built-in problem solving tools, corrective action management tools, root cause analysis tools and action effectiveness review features

Customizable and Easy to Implement

  • Flexible and customizable
  • Workflow driven solution
  • Hosting on your own server or on QIT’s secured server (SaaS)
  • Multi-language user interface (English, Chinese, Spanish, French and Arabic)
  • We will work with each new client to customize forms and reports

 Try It Now      Download Program Data Sheet

Features at a glance

  • Flexible and scalable
  • Business process driven, intuitive and easy to learn
  • Can be easily tailored to fit customer’s particular needs
  • Capable of handling 1 to 1000+ users from around the world
  • No additional software purchase and installation required
  • Flexible Licensing package available
  • Applicable industries: – Manufacturing
    – Automotive
    – OEM Supplier
    – Auto Dealership
    – Cosmetic Products
    – Direct Marketing
    – Pharmaceuticals
    – Consumer Products
    – Hospitals
    – Services
  • Tracking external customer service issues, defects, nonconformance and/or incidents
  • Managing internal concerns and issues/incidents
  • Defects/cases review and investigation
  • In-depth reports and charts to help management quickly locate the key issues and initiate CAR to resolve them
  • Exporting reports to Excel
  • Fully intergraded with QIT Corrective Action Management System Web Premier Edition
  • Email alert for coming due and/or overdue CARs
  • Managing attachments

“Your product has helped us locate areas that need improvement!” – Michelle