Case Studies

Global Corrective Action System for large corporations

Company Profile:

  • A major producer of electronics and computer accessories
  • Has over 130 suppliers from areas around the globe
  • Several facilities also located in the US, UK, and Australia

Issues:

  • Prior to employing QIT Corrective Action Management System, Company A employed a MS Access based CAR system
  • Entailed very long paper trails
  • Prolonged communications and an inconsistent process flow

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Customer Complaints/Nonconformance Management System for international businesses
Company Profile:

Customer Complaints/Nonconformance Management System for international businesses

Company Profile:

  • A major US household product manufacturer
  • Has 8 manufacturing facilities in China
  • Two Call Centers in the US and UK
  • 150 OEM suppliers in China Mainland, Taiwan, Hong Kong and Malaysia

Issues:

  • QA Dept. issued 100- 150 CARs internally and to OEM suppliers yearly to resolve customer/consumer complaints
  • Most of the issues were being resolved in a 60-90 day period. Some of the issues were falling through the cracks
  • Although most of the issues were reported resolved, customer returns with similar failure modes were found again and again
  • Prior to employing QIT Customer Complaint Management system, the company used a database designed around Lotus Note to management customer complaints
  • Very long paper trails
  • Prolonged communications and an inconsistent process flow

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Global Supplier Chain Management System for OEM/ODM businesses

Company Profile:

  • Hardware supplier
  • Has a engineering development center in Germany
  • Has more than 120 suppliers in Asia
  • Has thousands types of products

Issues:

  • It was very difficult for the Engineer Dept. in Germany to control all the inspection standards and communicate with the Asian inspection team on engineering changes
  • The inspection team in Shanghai, China found it difficult to use up-to-date inspection standards
  • Too much manual data manipulation for all inspection records
  • Unacceptable and lengthy problem solving cycle and deviation approval process

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Corrective Action System for small businesses

Company Profile:

  • A chemical producer
  • Has one manufacturing plant in the US and one in Latin America

Issues:

  • QA Engineers issued 30 CARs internally and 10 CARs to suppliers every year
  • Limited resources for quality and ISO9000 activities
  • Difficult to track and share supplier performance for two different locations

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Safety Audit Management System for air carriers

Company Profile:

  • A major US air carrier
  • Has many hubs and crew-bases around the country

Issues:

  • Safety Manager issued more than 60 CARs each year and used a manual tracking system to handle all CARs
  • Lots of the CARs were lost track due to:
    • large system coverage and limited resources
    • inept feedback and follow-up process
    • no prioritization system for CARs

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Safety Management System for small businesses/hospitals

Company Profile:

  • Hospital/Clinic
  • A fertility center in Australia that has been our client since 2002
  • Has evolved from a one facility operation to three facilities over a three-year period

Issues:

  • The growing need of having to manage all corrective actions from three different locations
  • Needed to track all issues on a simple platform
  • Needed to have a knowledge base of all issues and have new employees learn from those previous issues

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