Using Information Technology to Support Knowledge Management
APQC’s (American Productivity & Quality Center) guidelines on using Information Technology to support knowledge management, based on a study of 27 companies.
Managing Knowledge, Even in Bad Times
Why companies like Cisco, Ford, and the World Bank continue to make Knowledge Management a priority in a slow economy, and how they are doing it.
Seven Principles for Cultivating Communities of Practice
Article from Harvard Business School
Broderbund Builds Strong ‘Case’ for Internal, External Knowledge Sharing
A Case Study from APQC (American Productivity & Quality Center)