Customer Complaints/Issues Management Solution

Product Information

It is all you need to establish a Next-Generation Web-based Data Collecting and Managing System for

• complaints (internal and external)

• nonconformance/defects

• case management

• events/issues

• incidents

It is an ideal solution for

• Converting complaints/issues to meaningful improvement actions

• Tracking complaint/issue/case status and solutions for 1 to 1000+ users from around the world

• Utilizing 8D process and system enforced 4W1H and 5-Why root cause analysis

• Establishing Corrective/Preventive Action process complying with ISO9000/QS9000 and ISO14000

• Reducing operational costs, costs of poor quality, and non-value added administrative costs

• Increasing customers and employees satisfaction and loyalty

Transform your customer complaint/incident management system to an improvement powerhouse

• Capturing customer complaints (e.g. internet, 800 service calls), defects, incidents, nonconformance and internal concerns on a website

• Creating a CAR, SAR or SCAR to resolve concerns and issues

• Collaborating with customer, suppliers, departments, and divisions

Save time and administrative cost on your everyday tasks

• Entering data once and seamlessly sharing it with suppliers or internal users from around the world

• Highly configurable and can be customized to meet the needs of any organization in any industry

Strive for effective resolutions for all issues to increase customer satisfaction

• Submitting customer complaint/nonconformance/issues online

• Helping QA manager quickly locate key issues and failure modes by utilizing built-in reports

• A true closed-loop system that equips with built-in problem solving tools, corrective action management tools, root cause analysis tools and action effectiveness review features

Program Walkthrough

Online Demo

Program Data Sheet

Sample Case Study

Features at a Glance

• Next-Generation web-based customer complaints management solution

• Flexible and scalable

• Can be easily tailored to fit customer's particular needs

• Capable of handling 1 to 1000+ users from around the world

• No additional software purchase and installation is required

• Log in and play. No individual installation and no special IT support is needed

• Financial package is available

• Is ideal for

     - Manufacturing

     - Automotive

     - OEM Supplier

     - Auto Dealership

     - Cosmetic Products

     - Direct Marketing

     - Service

• Tracking external customer service issues, defects, nonconformance and/or incidents

• Managing internal concerns and issues/incidents

• Defects/cases review and investigation

• In-depth reports and charts to help management quickly locate the key issues and initiate CAR to resolve them

• Before-and-After analysis for a CAR/SCAR.

• Exporting reports to Excel

• Fully intergraded with QIT Corrective Action Management System Web Premier Edition

• Email alert for coming due and/or overdue CARs

• Managing attachments