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  Corrective Action, Quality Assurance, Complaints Management and Supplier Quality Management Software Audit Management

  Corrective Action, Quality Assurance, Complaints Management and Supplier Quality Management Software Corrective Action

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Corrective Action, Quality Assurance, Complaints Management and Supplier Quality Management Software

Sample Case Study

Company A Case Study

Company A, a major producer of electronics and computer accessories, is currently deploying QIT's Web Premier Edition CAPA System to over 130 manufacturers and vendors around the globe.

Company A has several facilities located in the US, UK, and Australia. Many of their suppliers are located in the following countries: US, China Mainland, Taiwan, Hong Kong, Malaysia, India and other areas around the world.

Prior to employing QIT Corrective Action Management System, Company A had been using an older MS Access based CAR system which entailed very long paper trails, prolonged communications and an inconsistent process flow.

By employing QIT's system, those problems have now been eradicated. With the combination of hosting the program on QIT's secured server and a strong communication relationship between our two companies, the program was up and running in just two months with all of Company A's required program modifications.

Company A also hosted CAPA training sessions in Shenzhen, China and in the US that were conducted by QIT Senior Consultants. More than 100+ suppliers plus numerous Company A employees participated in three-day training events. These training sessions were focused on teaching basic CAPA knowledge and proper use of QIT's CAPA system to help Company A Corp achieve their objectives. After successful completion of the training, Company A has since rolled out the completed program world-wide.

The specific results have been very impressive for Company A:

  • Deployed a next-generation CAPA system incorporating Company A's specific modifications at an affordable cost.

  • Implemented a world-wide project bringing together their US, UK, and China affiliates, and more than 120 suppliers done in as little as 3 months from their initial contact with QIT.

  • No headcount increase was needed to facilitate and maintain the program.

  •  Cultivated a collaborative quality culture.

  •  Purchasing, Quality and Supplier Management Departments from around the world to share real-time information online.

  •  Most CARs can now be closed within 5 days compared to the 30+ days under their old system.

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