Global Corrective Action Management |
Company Profile: - Company A, a major producer of electronics and computer accessories - Has over 130 suppliers around the globe - Several facilities located in the US, UK, and Australia | Issues: - Prior to employing QIT Corrective Action Management System, Company A used an MS Access based CAR system - Entailed very long paper trails - Prolonged communications and an inconsistent process flow  Details...
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| Customer Complaints Management |
Company Profile: - Company B, a major US household product manufacturer - Has 8 manufacturing facilities in China - Two Call Centers in the US and UK - 150 OEM suppliers in China Mainland, Taiwan, Hong Kong and Malaysia | Issues: - QA Dept. issued 100- 150 CARs internally and to OEM suppliers yearly to resolve customer/consumer complaints - Most of the issues resolved in a 60-90 days period. Some of the issues were falling through the cracks - Although most of the issues were reported resolved, customer returns with similar failure modes were found again and again - Prior to employing QIT Customer Complaint Management system, the company used a database designed based on Lotus Note to management customer complaints - Very long paper trails - Prolonged communications and an inconsistent process flow Details... |
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| Corrective Action Management |
Company Profile: - Company C, a chemical producer - Has one manufacturing plants in the US and one in Latin American | Issues: - QA Engineers issued 30 CAR internally and 10 CARs to suppliers every year - Limited resources for quality and ISO9000 activities - Difficult to track and share supplier performance from two locations Details... |
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| Corrective Action Management |
Company Profile: - Company D, a major US air carrier - Has lots of hubs and crew bases around the country | Issues: - Safety Manager issued more than 60 CARs each year, and used a manual system to track all CARs - Lots of the CARs were lost track due to: 1) large system coverage, and the limited resources 2) clumsy feedback and follow-up process 3) no prioritization system of CARs Details... |
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| Global Corrective Action Management |
Company Profile: - Company E, Hospital/Clinic - A fertility center in Australia that has been our client since 2002 - Has evolved from one facility operation to three facilities in a three-year period | Issues: - The growing need of having to manage all corrective actions from three different locations - Needed to track all issues on a simple platform - Needed to have a knowledge base of all issues and have new employees learn from those previous issues Details... |
