Customer Complaints/Issues Management Solution

Product Information:

It is all you need to establish a Customizable Web-based Business Data Collecting and Managing System for managing

• customer complaints (internal and external)

• nonconformance and product defects

• safety incidents

• work orders and service requests

• feedbacks/comments from customers, employees, students or patients

It can be fully customized to fit all customer's specifications and workflows. It is a affordable solution for

• Converting complaints/issues to actionable improvement initiatives

• Complying with ISO9000/QS9000, ISO14000 and US FDA 21 CFR Part 11

• Ensure that no complaint, service call or inquiry get dropped through the cracks

• Utilizing 8D corrective action process and system enforced 4W1H and 5-Why root cause analysis

• Reducing operational costs, costs of poor quality, and non-value added administrative costs

• Increasing customers and employees satisfaction and loyalty

• Companies of any size speaking any language (English, Chinese, Spanish, French or etc.) - Corporate Edition for large companies with global presence. Premier Edition for small and mid-size companies

Key Benefits:

Transform your customer complaints/issues management system to an improvement powerhouse

• Capturing customer complaints (e.g. internet, 800 service calls), defects, incidents, nonconformance and internal concerns from around the world

• Creating a CAR, SAR or SCAR to resolve concerns and issues

• Collaborating with customer, suppliers, departments, and divisions

Save time and administrative cost on your everyday tasks

• Entering data once and seamlessly sharing it with suppliers or internal users from around the world

• Highly configurable and can be customized to meet the needs of any organization in any industry

Strive for effective resolutions for all issues to increase customer satisfaction

• Submitting customer complaint/nonconformance/issues online

• Helping QA manager quickly locate key issues and failure modes by utilizing built-in reports

• A true closed-loop system that equips with built-in problem solving tools, corrective action management tools, root cause analysis tools and action effectiveness review features

Program Walkthrough

Online Demo

Program Data Sheet

Sample Case Study

Features at a Glance:

• Flexible and scalable

• Can be easily tailored to fit customer's particular needs

• Capable of handling 1 to 1000+ users from around the world

• No additional software purchase and installation is required

• Flexible Licensing package available

• Applicable Industries:

     - Manufacturing

     - Automotive

     - OEM Supplier

     - Auto Dealership

     - Cosmetic Products

     - Direct Marketing

     - Service

• Tracking external customer service issues, defects, nonconformance and/or incidents

• Managing internal concerns and issues/incidents

• Defects/cases review and investigation

• In-depth reports and charts to help management quickly locate the key issues and initiate CAR to resolve them

• Exporting reports to Excel

• Fully intergraded with QIT Corrective Action Management System Web Premier Edition

• Email alert for coming due and/or overdue CARs

• Managing attachments