|
1. How to add a new user?
Open the Program --> Go to Tools
--> Manage User Account --> Add -->
Enter the user information --> Submit
By default, the password for new user is user's
email address. User can change the email address after initial
sign-in.
Go Back
2. What is password for a new
user I just added?
The password for user is user's email address.
User can change the email address after initial sign-in.
Go Back
3. How to reset password? What
would be the new password if I reset a user account?
Open the Program --> Tools -->
Manage User Account --> Click the User Name -->
Click Reset Password button
The new password will be changed to user's
email address.
Go Back
4. How to change the settings
of Severity, Occurrence and Current Control?
Currently, the user is not allowed to change
the setting of Severity, Occurrence and Current Control. To
change the definitions of Severity, Occurrence and Current Control,
please contact QIT Service Dept., and we will change the definitions
for users.
Go Back
5. What if user forgot the password
and user name?
Please inform the system administrator, and
have the administrator find out the user name and reset the
password.
Go Back
6. Can I delete a User Account?
Yes, but with
extreme
caution. Before deleting
a User Account, please make sure all associated CARs were deleted
from the system.
Go Back
7. Can I delete a Department?
We don't recommend user's
deleting a Department unless
it is absolutely necessary. Before deleting a Department, please
make sure all users and CARs under this department were deleted
from system.
Go Back
8. Can I modify or delete a
failure mode?
Yes. The modification will only affect the
records forward, and previous entered records will not be affected.
Go Back
9. Can I use Firefox or Mozilla?
No.
This program only works under Microsoft Internet Explorer 6.0 or
higher.
Go
Back
Using the program:
1. How does your program handle
a CAR?
In a CAR System, there are three main stages:
Preliminary analysis stage - in this
phase, the CAR Issuer
will collect the basic information, and enter the preliminary
analysis and a suggested action to the CAR Receiver. Example:
User wants QIT Consulting to implement a corrective action.
User will collect the defect description and tell QIT your
analysis of why you think it is a defect. User
also needs to tell QIT the suggested actions – what user
wants QIT to do.
The second stage is real root cause analysis
and action implementation. Example: QIT received the CAR,
QIT will conduct root cause analysis, and then implement
corrective action.
The third stage is verification
of actions and results.
User will fill
in and review comments.
Then verify the action results.
If everything is ok, user will close the CAR.
Go Back
2. How does the system define
Pending, Overdue and Closed?
Following is the logic
to define CAR Status
-
System uses Target Due Date and Action
Close Date to calculate Status.
-
System will first use
the Action Close
Date
in the
Review Section , which
is the date that Issuer actually closed the CAR, as
a trigger to verify
if
the CAR is closed or not.
If the date was filled
in,
status shows Closed.
-
If CAR is unclosed
·
If Target Due Date >= Today, status shows Pending
·
If Target Due Date < Today, status shows Overdue
Go Back
3. How to close a CAR?
Open the Program --> Log in as
Quality Manager or Quality Engineer --> CAR Feedback
--> Fill in the review comments --> Fill in
Reviewer --> Fill in Action Close Date --> Submit
Go Back
4. How to reopen a CAR?
Go to Tools --> Manage CAR --> Reopen
CAR.
Go Back
5. What are Preliminary Root
Cause and Action Plan in initial page?
Please refer
to Questions 1. In the first stage, the CAR Issuer needs
to collect basic information
and have a preliminary analysis of the program in order
to provide correct information to CAR Receiver. The preliminary
root cause is the preliminary analysis results from the
Issuer. CAR Receiver needs to conduct further analysis and
submit the real root cause in Feedback section of the program.
The Action
Plan is a suggestion from the CAR issuer, and the CAR Receiver
needs
to conduct real root cause
analysis to define the real corrective action.
Go Back
6. Why does a CAR remain Overdue
even though plan was submitted on time?
Although the plan is submitted on time, the
Action Close Date remains unfilled. System will show overdue,
if the Target Due Date < Today.
Go Back
7.
The definitions of Target Due Date, Deadline, Action Date, Action
Close Date
Target Due Date – It is a key to verify
CAR status - Pending or Overdue. By default Target Due
Date
=
Issue Date + 30 days
Deadline – It is a planned action due
date. System doesn’t use it in status calculation. Normally,
it should be equal or less than Target Due Date. By
default, Deadline
=
Target Due Date.
Action Date – It is the date that CAR
Receiver actually implements the CAR. System doesn’t
use it in status calculation.
Action
Close Date – It is the date that CAR Issuer actually
closed the CAR. If it is filled
in, system will automatically
change the status to Closed.
Go Back
8. How to verify action results?
There are two stages of action result verification.
There are two stages of action result verification.
1) First stage, verify short-term results.
Normally user will use those tangible outcomes of the corrective
action e.g. production inspection records, process control
records, engineering test records to prove
that corrective action
is working. In this stage, user needs
to enter the review results
to the Review and Verification section. If the verification
is positive, user will consider that the corrective action
is working and enter the Action Close Date to close the
CAR.
2) The second stage is to verify the long-term
results. User can use the Failure Mode analysis function
inside the program and
by
using trending
provided
by the program to see if the
failure mode is in an up-trend or in a down-trend. If the
failure mode trending is up over a 6-month period, the corrective
action of this failure mode is not working well.
for the detailed information about root cause
analysis and action result verification, please refer to
QIT's root cause analysis training material.
Go Back
Have more questions? Please email your questions
to
service@qitconsulting.com
|
Global Corrective Action
Sample Case